Refund policy

1. Overview

We strive to ensure you’re delighted with every purchase. If for any reason you are not fully satisfied, you may return eligible items for a refund or store credit, subject to the terms below.

 

2. Return Eligibility

 Return Period

  • You may request a return within 5 days of delivery for eligible products.

  • After the return window closes, we cannot offer refunds, exchanges, or credits.

Non-Returnable / Non-Exchangeable Items

The following items are strictly non-returnable and non-exchangeable:

  • Made-to-order, custom-designed, or one-of-one outfits.

  • Items purchased during sales, promotions, or special offers.

  • Products reported after the stipulated return window.

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Products without original tags, labels, or packaging.

  • Orders without a valid unboxing video as per policy.

Color & Design Disclaimer

  • Minor variations in color, texture, or detailing may occur due to lighting, photography, or screen resolution.

  • Such variations are not considered defects and are not eligible for return or refund.

  • Product images are provided for reference and styling purposes only.


3. Product Condition Requirements

To be eligible for a return:

  • Items must be unused, unwashed, and in original condition

  • All original tags, labels, and packaging must be intact

  • Proof of purchase or order number must be provided


4. How to Initiate a Return

 Online Return Request

  1. Visit your Order History page on our website.

  2. Click “Return Request” for the order you want to return.

  3. Select the item(s) and choose a reason for return.

  4. Submit the request.

 Guest Return (No Account)

  • Enter your Order Number and Email or Phone to find your order and start a return.

Once your return request is received, we will review and respond within 1–2 business days.


5. Return Shipping & Charges

  • Domestic Shipping: A flat return shipping charge of ₹500 may apply and will be borne by the user as per the selected plan.

  • Return shipping fees are non-refundable unless the item is defective or incorrect.

  • Any customs duties or taxes paid on international orders are non-refundable.


6. Refund Process & Timeline

 Refunds for Approved Returns

  • After we receive and inspect the returned item, we will process your refund.

  • Refunds are issued using the original payment method within 7–10 business days (may vary by bank).

 Store Credit Option

  • If preferred, a store credit coupon may be issued for future purchases instead of a refund.


7. Exchanges

  • Exchanges are processed as a new order once your returned item is inspected and approved.

  • Any price difference or additional shipping charges will be handled accordingly.


8. Order Cancellations

  • Orders can only be cancelled before they are dispatched.

  • Once dispatched, orders cannot be cancelled and must be returned after delivery (if eligible).

  • Approved cancellations may be refunded or credited as store credit, per internal policy.


9. Faulty, Damaged, or Incorrect Items

If you receive a product that is:

  • Damaged

  • Defective

  • Not as described

Please contact us within 48 hours of delivery with photos of the issue. We will:

  • Arrange a return pickup/inspection

  • Offer a replacement or full refund (including return shipping)


10. Contact Us

 Email: hello@lujore.com
 Phone: +91 8850991850
 Support Hours: [Mon – Fri, 11:00 AM – 8:00 PM]

 


11. Additional Notes

  • Sale items may have different return/refund terms; check the product page for details.

  • We reserve the right to refuse returns that do not meet the policy conditions.

  • This policy may be updated from time to time; the latest version applies at the time of purchase.