Shipping policy

At Lujore, each piece is crafted with care and finished to premium standards. We aim to deliver your order safely, quickly, and in perfect condition.

1) Shipping Coverage

We currently ship:

  • Within India
  • International shipping (where available)

If your location is not serviceable at checkout, please contact us and we’ll try to help.

2) Processing Time

  • Orders are usually processed within [1–3 business days] after order confirmation.
  • During new drops, festive seasons, or sale periods, processing may take slightly longer.

Note: Processing time is separate from delivery time.

3) Delivery Timelines

Estimated delivery timelines once shipped:

India

  • Metro cities: [2–5 business days]
  • Other cities/towns: [4–8 business days]
  • Remote areas: [6–10 business days]

International

  • Typically [7–15 business days] depending on destination and customs clearance.

These are estimates, not guarantees, as courier delays, weather, or customs can impact delivery.

4) Shipping Charges

✅ Free shipping on all orders.
Shipping is automatically applied at checkout at no extra cost.

5) Cash on Delivery (COD)

COD availability depends on your pin code and courier serviceability.

  • If COD is available, it will show as an option at checkout.

6) Order Tracking

Once your order is shipped, you will receive a tracking link via SMS / Email / WhatsApp (based on the details provided at checkout).
You can track your shipment anytime until delivery.

7) Address & Delivery Attempts

Please ensure your shipping address and contact details are accurate.

If a package is returned to us due to:

  • incomplete/incorrect address,
  • repeated failed delivery attempts,
  • refusal to accept delivery,

we can re-ship the order once the customer pays re-shipping charges.

8) Damaged / Missing / Wrong Item

We pack each order carefully. If you receive:

  • a damaged parcel,
  • a missing item,
  • or the wrong product,

please contact us within [48 hours] of delivery with:

  • Order ID
  • Unboxing video (mandatory for claim)
  • Photos of the product and outer packaging

Without an unboxing video, we may not be able to approve the claim.

9) International Duties & Taxes

For international orders:

  • Customs duties, import taxes, and other charges may be applied by your local authorities.
  • These charges are not included in product price and must be paid by the customer.

9) Shipping Delays

While we do our best to deliver on time, delays may occur due to:

  • courier service disruptions,
  • weather conditions,
  • public holidays,
  • customs clearance (international),
  • unforeseen operational delays.

If your order is significantly delayed, reach out and we’ll assist you.